SERVICE, COMMUNITY
AND ENVIRONMENT
We make a unique contribution to society, articulated in our
statement of purpose. Our purpose keeps our sights trained
on what is important: providing exemplary water and sanitation
services that contribute to the health and wellbeing of
current and future generations. Six strategic commitments,
2020
discussed over the next few pages, underpin our purpose.
These commitments, when achieved collectively, represent
extraordinary results for our customers, stakeholders, owners
and staff, and for the community.
STRATEGY
In recent years, we have examined the way we contribute to
society in positive and negative ways. We have measured that
OUR PURPOSE IS TO PROVIDE
contribution not only in financial terms, but using the principles
EXEMPLARY WATER AND SANITATION
of integrated profit and loss accounting, which assesses our
SERVICES THAT CONTRIBUTE TO THE
impact in terms of human, social and environmental capital.
HEALTH AND WELLBEING OF CURRENT
AND FUTURE GENERATIONS
EXTRAORDINARY
EXEMPLARY
PERFORMANCE
SERVICE
EVERY CENT
WE ARE
COUNTS
SAFE
HARMONY WITH
THRIVING
THE ENVIRONMENT
COMMUNITIES
WE ARE YARRA VALLEY WATER
4
YARRA VALLEY WATER ANNUAL REPORT 2016-17

 

The Sustainable Development Goals (SDGs)
Our roles and responsibilities also extend into other realms,
including the impact on the environment from our operations,
The Sustainable Development Goals (SDGs) have been agreed
our impacts on household affordability, and our contribution
to by the member states of the United Nations, as a universal
to addressing inequality. We are also impacted by the areas
call to action and a pathway to end poverty, protect the planet
raised by the SDGs; for example SDG13, where the significant
and ensure all people enjoy peace and prosperity. They provide
changes in weather patterns affect water supply reliability.
a lens for us to look at how we can ensure our contribution is
making the greatest impact for people, planet and prosperity.
Our activities interact with the priority areas identified by the
SDGs in a range of important ways. We play a fundamental
role in the liveability and productivity of Melbourne, through the
provision of safe, reliable drinking water and sanitation, and by
making investment decisions that optimise value and resilience
for the community, including future generations.
Protecting waterways
Working with our supply
Servicing strategies and
Integrated water
from impact of spills,
chain on CSR issues
infrastructure for growth
management through
discharges, poor
areas, and connecting new
strong partnerships
5
8
9
10
12
performing septic tanks
customers to the network
6
9
11
12
17
13
16
17
6
14
6
8
11
Supporting financially
Promoting health benefits
Community engagement
Employee training and
vulnerable and hardship
of drinking tap water
and education programs
development
customers
2
2
6
16
3
4
5
1
10
Renewable energy generation
Reconciliation Action Plan
Operating and maintaining
Best practice management
infrastructure to ensure
of drinking and recycled
7
13
4
8
10
11
16
service reliability
water
9
13
6
9
11
Water security planning
Research and innovation
6
9
11
8
9
YARRA VALLEY WATER ANNUAL REPORT 2016-17
5